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  • What is NIKA?

    NIKA is the Payment Partner you want in your Corner, a payment solution that enables Merchants to accept Card Payments from their Mobile Phones and or Card Payment Acceptance Devices.

  • How do I sign up?

    You sign up through our website, select your device of choice from the “Our Products” page and click on the “Sign Up Now” button to complete your onboarding process.

  • What type of businesses can apply for NIKA?

    NIKA caters for the following business types:
    • Sole proprietorship
    • Private Company
    • Closed corporation
    • Partnership
    • Trust

  • Which Cards Does NIKA Support?

    All NIKA Devices support both Visa and Mastercard.

  • How long will it take for my NIKA queries to be resolved?

    We strive to resolve queries within 24-48 hours.

  • My banking details have changed.

    Please contact NIKA Support by logging a ticket under Help and Support within the Merchant Portal. You will be required to provide proof of your updated or new banking details.

  • My email address has changed.

    Please log onto the Merchant Portal and under the Business Admin section where you manage your staff profiles, you will be able to update your new email address provided you are an Admin User on the Merchant Portal.

  • My business type has changed.

    Please contact NIKA Support by logging a ticket under Help and Support within the Merchant Portal. You will be required to re-register your business with a new NIKA Merchant Account.

  • My Company Name has changed.

    Please contact NIKA Support by logging a ticket under Help and Support within the Merchant Portal. You will be required to provide the relevant updated change of Name CIPC documentation.

  • Change of Directors.

    Please contact NIKA support by logging a ticket under Help and Support within the Merchant Portal You will be required to provide the updated details of the new directors and submit copies of their ID’s.

  • How do I pay for the Device to be purchased?

    You pay for your Device using a payment card during the “Sign Up” process. Once payment has been received, NIKA (or our appointed agent) will arrange for the delivery of the Device to your appointed address.

  • How does the Service fee get calculated ?

    Your pricing is determined by your risk profile. Service Fees can range between 2.75% and 3.75%.

  • Where do the funds owed to me get paid?

    NIKA only offers net daily settlement which means that you are settled daily the amount owed to you after the Service Fee has been subtracted. The amounts to be settled to you are paid daily into your Settlement Account. Your Settlement Account is the Bank Account information you supplied to us during the “Sign Up” process.

  • How long does it take to receive the funds owed to me?

    We will settle you within 24-48 hours depending on the bank you bank with.

  • What do I do if I have not been settled for the transactions that were processed on my device?

    Log a ticket under Help and Support under transaction details on the Merchant Portal.

  • How do I set up MyNIKA on my phone?

    Download the MyNIKA app from the Google Play Store and follow the instructions. The MyNIKA app is currently compatible with Android devices version 11.0 and above. Your mobile phone needs to be NFC enabled. You can check the settings on your phone to see if it has NFC capability.

  • How do I a make successful MyNIKA transaction?

  • My MyNIKA App is not reading bank cards. How do I find the sweet spot for the Tap to Pay Transactions?

    Enter the amount to be paid for the Goods and or Services and click “Next”. Hold the bank card on the chip and slide the card slowly down the back of the phone. Once you hear the “Beep” sound you will have successfully identified your NFC sweet spot and the transaction will be processed.

  • How do I give my customer a receipt on the NIKA Nimbus?

    The customer can scan the QR-Code from the NIKA Nimbus screen once purchase has been completed.

  • Can I reschedule my delivery?

    Please contact NIKA support by logging a ticket under Help and Support within the Merchant Portal.

  • Can I cancel my order?

    Please contact NIKA support by logging a ticket under Help and Support within the Merchant Portal.

  • What should I do if I received an incorrect order?

    You may inspect the Device upon delivery and reject the delivery of the Device if it is deemed to be not fit for the purpose for which it was purchased. In the case that delivery is rejected, you will be refunded the purchase price in full.

  • How do I track my order?

    You will be provided with a waybill number to track your order if a Courier is used to deliver your Device to you. In the event that a Sales Agent assisted you with Signing Up and you have not yet received your Device please contact us at support@nikapay.me

  • Can I make changes to my order?

    Once your profile has been activated, you will be able to order additional devices through the Merchant Portal.

  • What do I do if my device is lost/stolen?

    Please contact NIKA support by logging a ticket under Lost and Stolen within the Merchant Portal and our friendly support team will assist you.

  • I need another device; how do I order other Device/s?

    You may order an additional Device/s by logging onto the Merchant Portal and ordering a Device under Device Manager.

  • What is the turnaround time for device delivery/collection?

    The estimated turnaround time is 5-7 working days.

  • How to set up my device?

    You will receive via email with a link to the Quick Reference Guide that contains instructions on how to set up your Device.

  • What should I do if my card machine is not reading cards?

    Please contact NIKA support by logging a ticket under Help and Support within the Merchant Portal and our friendly support team will assist you.

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